Biblio Export 1 results: RTF EndNote XML Filters: Author is Susan Meyer Goldstein [Clear All Filters]2002Goldstein, Susan Meyer, Robert Johnston, JoAnn Duffy, and Jay Rao. "The Service Concept: The Missing Link in Service Design Research?" Journal of Operations Management 20, no. 2 (2002): 121-134.DOI(link is external) Google Scholar(link is external) RTF EndNote XML