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The Service Concept: The Missing Link in Service Design Research?

Publication Type:

Journal Article

Authors:

Susan Meyer Goldstein; Robert Johnston; JoAnn Duffy; Jay Rao

Source:

Journal of Operations Management, Volume 20, Issue 2, p.121-134 (2002)
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Van Goethem, Emma, and Marleen Easton. "Public-Private Partnerships for Information Sharing in the Security Sector: What’s in It for Me?" Information & Security: An International Journal 48, no. 1 (2021): 21-35.
APA style: Goldstein, S. Meyer, Johnston R., Duffy JA., & Rao J. (2002).  The Service Concept: The Missing Link in Service Design Research?. Journal of Operations Management. 20(2), 121-134.
Chicago style: Goldstein, Susan Meyer, Robert Johnston, JoAnn Duffy, and Jay Rao. "The Service Concept: The Missing Link in Service Design Research?" Journal of Operations Management 20, no. 2 (2002): 121-134.
IEEE style: Goldstein, S. Meyer, R. Johnston, JA. Duffy, and J. Rao, "The Service Concept: The Missing Link in Service Design Research?", Journal of Operations Management, vol. 20, issue 2, pp. 121-134, 2002.
DOI https://doi.org/10.1016/S0272-6963(01)00090-0
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