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Service Delivery Innovation: Antecedents and Impact on Firm Performance

Publication Type:

Journal Article

Authors:

Ja-Shen Chen; Hung Tai Tsou; Astrid Ya-Hui Huang

Source:

Journal of Service Research, Volume 12, Issue 1, p.36-55 (2009)
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Van Goethem, Emma, and Marleen Easton. "Public-Private Partnerships for Information Sharing in the Security Sector: What’s in It for Me?" Information & Security: An International Journal 48, no. 1 (2021): 21-35.
APA style: Chen, J-S., Tsou H. Tai, & Huang A. Ya- Hui (2009).  Service Delivery Innovation: Antecedents and Impact on Firm Performance. Journal of Service Research. 12(1), 36-55.
Chicago style: Chen, Ja-Shen, Hung Tai Tsou, and Astrid Ya- Hui Huang. "Service Delivery Innovation: Antecedents and Impact on Firm Performance." Journal of Service Research 12, no. 1 (2009): 36-55.
IEEE style: Chen, J-S., H. Tai Tsou, and A. Ya- Hui Huang, "Service Delivery Innovation: Antecedents and Impact on Firm Performance", Journal of Service Research, vol. 12, issue 1, pp. 36-55, 2009.
DOI https://doi.org/10.1177/1094670509338619
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