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ICT as a buffer to change: A case study of the Seoul Metropolitan Government's Dasan Call Center

Publication Type:

Journal Article

Authors:

Tobin Im; Greg Porumbescu; Hyunkuk Lee

Source:

Public Performance & Management Review , Volume 36, Issue 3, p.436-455 (2013)
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Ruoslahti, Harri, and Amir Trent. "Organizational Learning in the Academic Literature – Systematic Literature Review." Information & Security: An International Journal 46, no. 1 (2020): 65-78.
APA style: Im, T., Porumbescu G., & Lee H. (2013).  ICT as a buffer to change: A case study of the Seoul Metropolitan Government's Dasan Call Center. Public Performance & Management Review . 36(3), 436-455.
Chicago style: Im, Tobin, Greg Porumbescu, and Hyunkuk Lee. "ICT as a buffer to change: A case study of the Seoul Metropolitan Government's Dasan Call Center." Public Performance & Management Review 36, no. 3 (2013): 436-455.
IEEE style: Im, T., G. Porumbescu, and H. Lee, "ICT as a buffer to change: A case study of the Seoul Metropolitan Government's Dasan Call Center", Public Performance & Management Review , vol. 36, issue 3, pp. 436-455, 2013.
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